Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

How do I place my order?

To place an order, follow these steps:

Add items to your shopping cart.
Proceed to checkout via our website (using Shopify Payments) or via PayPal.
- On our website, click the "Checkout" button.
- If you're using PayPal, click the PayPal button.
Enter your details: Provide your email, name, and address.
Use a discount code (if applicable): If you have a valid discount code, enter it in the "Discount" field and click "Apply."
Click "Continue to Shipping Method" and verify that your delivery address is correct.
Click "Continue to Payment Method."
Enter your payment details.
Click "Complete Order."

What if there are missing items or incorrect products when I receive my order?

Contact Us: If you receive missing items or incorrect products, send an email to zipher.com@gmail.com.
Provide Details: Include your order number and submit proof (images should be under 1MB).
Resolution: We will resend the correct item at no additional cost, and you may keep the incorrectly sent item as a gift.

How will I know that my order has been successfully submitted?

You will receive a confirmation email containing your Order Number and the details of your purchase.

Can I change my order after placing it?

Order Changes: You can modify your order until 11:00 PM (+1 GMT) on the same day it was placed.
How to Request: Contact us at zipher.com@gmail.com to request changes.

How do I add items to my shopping cart?

Navigate to the product page.
Choose your preferences.
Click "Add to Cart."

How do I view the contents of my shopping cart?

Click on the Cart icon at the top of the site.
You can adjust quantities and remove items directly from your cart.

How do I remove items from my shopping cart?

Click on the Cart icon, review the items, and click "Remove" to delete any item.

How do I change the quantity of a specific item in my cart?

In your cart, update the number in the "Quantity" field for the desired item.

What browsers are recommended for this site?

For the best experience, we recommend using Google Chrome, Safari, Firefox, or Microsoft Edge.

What are your payment options?

We accept:

Major Credit Cards: Visa, MasterCard, American Express, Discover (via Shopify Payments).
Express Checkout Options: PayPal, Apple Pay, and other options.

How do I make payments using PayPal?

Click the "PayPal" button at checkout.
You will be redirected to PayPal's secure website to process the payment.

How do I use a discount code?

Add items to your cart and proceed to checkout.
Enter the requested information.
Locate the "Discount" field, enter your code, and click "Apply."

What is your return and exchange policy?

Please refer to our Return and Exchange Policy for detailed information.

How do I return an item?

What is your cancellation policy?

Order Modification Deadline: You can modify or cancel your order within 6 hours of placing it.
Process for Changes or Cancellations: Contact us at zipher.com@gmail.com with your order number and details so we can process your request.
Shipped Orders: If your order has already been shipped, it cannot be canceled. For assistance, please refer to our Return and Exchange Policy.

Is ordering online secure?

Yes, we use SSL encryption to protect your information during online transactions.

Is it safe to use my credit card on your website?

Yes, we use a secure payment gateway with data encryption to ensure safe transactions.

Are my personal details kept confidential?

Yes, your personal information is private and confidential.
We do not share, rent, or sell your data without your consent, except as required by law.

For further assistance, please contact us at zipher.com@gmail.com.